FREQUENTLY ASKED QUESTIONS
Yes, you should expect to receive the same product that is pictured. However, it is important to keep in mind that some products may have slight variations in color, size, shape, and other aspects. Therefore, it is best to read the product description carefully before making a purchase to ensure that you are aware of any potential differences between the pictured item and the item that you will receive.
You can view your sales receipt when you purchase a product from our online store by logging into your account and clicking the "Orders" section. Here, you will be able to find a list of all the orders you have placed with us and view their associated sales receipts. You can also look up specific orders by using the search bar provided. Additionally, you will also receive an email with a PDF attachment containing your sales receipt. Please check your spam folder if it does not arrive in your inbox. If you are unable to locate your sales receipt, please contact our customer service team for further assistance.
Our return policy is simple and straightforward. If you’re not happy with an item you purchased, you can return it within 10 days of purchase for a full refund or exchange.
If you choose to return an item, please make sure it is in its original condition with all tags attached and packaging intact. Please also include the original receipt or proof of purchase.
To initiate a return or exchange, please contact our Customer Service Department by email at firstname.lastname@example.org. Our team will provide you with detailed instructions on how to return your item.
We ask that you please allow up to two weeks for the return or exchange process to be completed. Once the item has been received and inspected, we will process the refund or exchange. Please note that original shipping and handling fees are non-refundable.
If you have any further questions about our return policy or the return/exchange process, please do not hesitate to contact us.
Yes, we will restock items indicated as “out of stock.” We strive to keep our inventory well-stocked to ensure our customers have access to the products they need. We regularly monitor our inventory levels and make sure to restock items when they reach low levels. Additionally, if you sign up for our email alerts, you can be notified when specific items become available again. We understand that out-of-stock items can be frustrating, and we make every effort to restock items as soon as possible. Thank you for your patience.